Legals

Privacy Policy

Effective Date: July 27, 2026

Welcome to Journeys of Life ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you book our services or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Occasion or Event Type
  • Preferred Timeline
  • Project Description
  • Cloud storage links (Google Drive, Dropbox, OneDrive, iCloud, etc.)
  • Photos, videos, audio recordings, and other media you voluntarily provide
  • Payment confirmation details
  • Communication history with our team

We may also automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage analytics
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Create your personalized memory film
  • Communicate regarding your project
  • Process payments
  • Deliver your completed film
  • Improve our services
  • Respond to customer support requests
  • Prevent fraud and misuse
  • Comply with legal obligations

3. Media Ownership

All photographs, videos, audio files, and other content submitted remain your property.

By submitting media, you confirm that:

  • You own the content or have permission to use it.
  • You grant Journeys of Life permission to edit, process, and use the content solely for creating your requested film.

We do not claim ownership of your content.

4. Storage of Your Media

Your uploaded files may be stored securely during production.

After your project is completed, we may retain project files for a limited period to facilitate revisions or future support.

We reserve the right to permanently delete project files after a reasonable retention period.

Customers are encouraged to download and securely store the final delivered film.

5. Payments

Payments are processed through secure third-party payment providers.

Journeys of Life does not store complete payment card information.

6. Sharing Your Information

We do not sell your personal information.

We may share information only with:

  • Payment service providers
  • Cloud storage providers
  • Website hosting providers
  • Professional service providers assisting with our operations
  • Legal authorities when required by law

7. Portfolio & Marketing

We will never publicly use your photographs, videos, or completed film without your explicit permission.

8. Cookies

Our website may use cookies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings.

9. Data Security

We use commercially reasonable security measures to protect your information.

However, no online transmission or storage system can be guaranteed to be 100% secure.

10. Your Rights

Depending on applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Withdraw consent where applicable

Please contact us to exercise these rights.

11. Children's Privacy

Our services are not intended for children under 13 years of age.

12. Changes to this Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through the contact information provided on our website.